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FREQUENTLY ASKED QUESTIONS

  • Will I receive the same product that I see in the picture?

    We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However, due to differences in monitors, colours of products may also appear different to those shown on the site.If the item you have received is dramatically different or you believe you have been sent the wrong item in error please feel free to contact us.

  • Where can I view my sales receipt?

    Please be aware that this is only possible if you signed up online. In all other cases or if you have any questions please contact us.Click on ‘orders’ under your user menu to access your receipts.

  • How can I return an item?

    You can return the item within 30 day of purchased. learn more return policy.

  • Will you restock items indicated as “out of stock?”

    If a popular item is out of stock, we try hard to restock within 1~2 days. For slower selling items, we try to restock within 1-2 months.

  • Where can I ship my order?

    Our couriers will deliver to either a home or work address (not PO boxes) of the whole world. For the estimated delivery time, please contact our customer service for more detail.
    Phone: +1 (213) 465-1166
    Email: [email protected]

    Business hours (PST)
    Los Angeles 16:00-24:00

    USA: City of industry Warehouse
    Los Angeles, CA 91748
    Phone: +1 (213) 465-1166

CONTACT US FOR ANY QUESTIONS

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