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FAQs

Q: How long does it take to ship my order?
A: Orders are usually shipped within 1-2 business days after placing the order.

Q: When will my order arrive?
A: Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.

Q: How do I track my order?
A: Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.

Q: What’s your return policy?
A: We allow the return of all items within 30 days of your original order’s date. If you’re interested in returning your items, send us an email with your order number and we’ll ship a return label.

Q: How do I make changes to an existing order?
A: Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.

Q: What shipping options do you have?
A: For USA domestic orders we offer FedEx and USPS shipping.

Q: Do you ship internationally?
A: We currently ship to the USA, Canada, UK and Australia.

Q: Do you sell gift cards?
A: We offer the option to purchase a gift card in our store. Contact us via email to learn about the different available options.

Q: Are your payments secure? I don’t want to give you my bank card details.
A: Yes, all payments are handled by third-party bank custodians Stripe and your bank card information never hits our servers.

Q: Delivery charges for orders from the Online Shop?
A: Orders submitted online can be delivered to all the countries. Shipping charge differs from the shipping address and package content. For more detail, you can check when check out.

Q: How long will delivery take?
A: Around 3-15 business days, you will get the package. Please note that there may be delays on rare occasions or in remote areas due to COVID-19 impact.

Q: What exactly happens after ordering?
A: After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse within 1-2 business days.

Q: Do I receive an invoice for my order?
A: Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.

Q: Have a question about your ring size?
A: We propose two simple options:
Option 1: Pick a ring that fits you and measure its inside diameter. After measurement, please check our corresponding size here.
If it is between two sizes, we suggest you choose the larger one.
Option 2: Print out our sizing guide on a piece of A4 paper and follow the instructions carefully to ensure that the size you are choosing is right for you.
If you need more information, please feel free to contact us. We are here to help you.

Q: Do you provide gift wrapping?
A: Usually, each piece of our jewelry is packaged in a separate box and each product is individually protected. If you do not need gift wrapping, please contact us.

Q: Will the color of the stones be different?
A: Due to their natural origin, semi-precious stones may have slightly different shades.
Such color changes will not be considered as defects or defects.

Q: Are you factory or trading company?
A: We are trading company. We built long-term and close cooperation relationships with several factories to ensure quickly respond for customers, full production capacity, good craftsmanship and advanced equipments distinguish us from others company.

Q: When the order payment is taken of my bank account?
A: The payment will be taken from your bank account at the time of order submitted successfully.

Q: What should I do if I receive a damaged or wrong product?
In an effort to minimize any delay in resolving a damage or wrong shipment claim, pls keep the damaged products or wrong shipment remain in the original carton.
Please notify cheaprealjewelry of any damages in transit or wrong shipment within two business days of receipt. Our sales representative will reply you within 24 hours with solutions.

Q: Can I change or cancel my order?
A: Yes. If you change your mind about your purchase, you have the option cancel or change your order before shipment. Pls contact with us for shipment situation first.

Q: How does your supply chain control quality?
A: From incoming material to final product, strict AQL standard is impleneted by QA team for pre-production and production inspection. At the same time, high quality materials and advanced technologies are adapt to our jewelry production. In order to ensure the function and performance of our products, strict test is processed from raw materials to final package. The factories we work with ISO 9001qualified.

 

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